Terms of Service

Qleutech provides website design and website development services for businesses.

Our services are offered as a complete website project package. We do not offer design-only services, development-only services, monthly SEO packages, or recurring maintenance services unless separately agreed in writing.

All services are provided based on the scope set out in the applicable proposal, quote, invoice, contract, or other written agreement between Qleutech and the Client.

The specific scope of each project will be defined in the applicable proposal, quotation, invoice, contract, or written confirmation provided by Qleutech.

Project scope may include, where applicable, items such as page design, website development, mobile responsiveness, contact forms, basic on-page SEO setup, analytics integration, and other agreed features.

Any item, feature, service, integration, page, deliverable, or task not expressly included in the agreed project scope shall be considered outside the scope of the project.

Qleutech's website design and development services start at USD $1,500. Final pricing depends on the Client's specific requirements, requested features, complexity, and overall project scope.

After discussing the Client's needs, Qleutech will provide a final quote, proposal, invoice, or contract setting out the total project fee.

A non-refundable deposit equal to fifty percent (50%) of the total project fee is required before any work begins. No project work, design, development, scheduling, or project reservation will begin until the required deposit has been received.

The remaining fifty percent (50%) of the total project fee is due upon project completion and before final handover of the website, source files, credentials, administrative access, or ownership rights.

Qleutech reserves the right to withhold final delivery, transfer, launch assistance, credentials, files, and ownership until full payment has been received.

All payments shall be made in the currency stated in the applicable invoice, quote, or contract. Unless otherwise stated, all payments are due immediately upon invoice.

Any request by the Client for work outside the original agreed scope may result in additional charges.

This includes, without limitation, additional pages, new sections, additional design directions, major content restructuring, custom features, third-party integrations, or other changes not originally agreed.

Qleutech will review such requests and, where appropriate, provide an updated quote, revised scope, or additional invoice before proceeding with the extra work.

Qleutech is under no obligation to perform work beyond the original agreed scope unless both parties agree in writing.

The Client agrees to provide all reasonably necessary information, content, images, branding materials, logos, account access, feedback, approvals, and other materials required for the project in a timely manner.

The Client is solely responsible for ensuring that all content, text, images, trademarks, logos, documents, and materials provided to Qleutech are accurate, lawful, and authorized for use.

The Client agrees to respond to requests for feedback, approvals, revisions, and required project materials within a reasonable time.

Qleutech shall not be responsible for delays, errors, or additional costs caused by the Client's failure to provide necessary information, materials, approvals, or responses in a timely manner.

Revisions are limited to the reasonable changes contemplated within the agreed scope of the project.

Revisions do not include a complete redesign, a change in creative direction, structural changes beyond the agreed concept, or requests that materially expand the original scope of work.

Qleutech reserves the right to determine whether a requested change is a revision within scope or an additional request outside scope.

Any revisions or requests falling outside the agreed scope may be quoted and billed separately.

Any timeline, delivery date, launch estimate, or completion estimate provided by Qleutech is an estimate only and not a guarantee.

Project timelines depend on timely communication, feedback, approvals, and delivery of required materials by the Client.

If the Client causes delays by failing to provide materials, approvals, or responses within a reasonable time, Qleutech reserves the right to pause, reschedule, or extend the project timeline accordingly.

Qleutech shall not be liable for any delay caused by the Client, third parties, service providers, technical failures, hosting issues, domain issues, plugin conflicts, force majeure events, or circumstances beyond our reasonable control.

Any materials provided by the Client, including but not limited to logos, text, images, videos, branding assets, and other content, shall remain the property of the Client or its respective owner.

Subject to full payment of all amounts due, Qleutech grants the Client ownership of the final website deliverables expressly included in the agreed project scope, excluding any third-party materials, tools, software, licenses, frameworks, libraries, plugins, fonts, stock assets, or services that remain subject to their own separate license terms or ownership rights.

Unless otherwise agreed in writing, Qleutech retains ownership of:

(a) any preliminary drafts, concepts, mockups, internal working files, or partially completed work;

(b) any proprietary methods, systems, workflows, templates, frameworks, code structures, reusable components, or know-how used in delivering the services; and

(c) any materials not included in the final delivered project.

Qleutech may display the completed project, Client name, and general project description in its portfolio, social media, promotional materials, or case studies, unless otherwise agreed in writing.

The project fee does not automatically include third-party costs unless expressly stated in writing.

Third-party costs may include, without limitation, domain registration, web hosting, paid themes, premium plugins, stock images, stock videos, fonts, software licenses, booking systems, email platforms, analytics tools, or any other third-party service.

The Client is responsible for all third-party fees, subscriptions, renewals, and service costs unless Qleutech expressly agrees otherwise in writing.

Qleutech is not responsible for the performance, downtime, pricing changes, discontinuation, or policies of any third-party platform, provider, plugin, software, hosting service, domain registrar, or external tool.

A project shall be considered complete when Qleutech has delivered the website or project deliverables substantially in accordance with the agreed scope and made them available for final review, testing, or handover.

Final handover may include, where applicable, website files, credentials, administrative access, publishing assistance, and other final deliverables expressly included in the project scope.

Qleutech shall have no obligation to provide final handover until all outstanding amounts have been paid in full.

The Client is responsible for reviewing the final delivered work and notifying Qleutech of any genuine technical issues within a reasonable time after delivery.

Qleutech will correct genuine technical errors or defects in the delivered website that are directly caused by Qleutech's original work and that prevent the website from functioning substantially as originally agreed in the project scope.

Such corrections are not subject to a fixed number of days, provided that the issue:

(a) results directly from Qleutech's original delivered work;

(b) was within the original agreed scope of the project; and

(c) was not caused by the Client, a third party, later edits, later uploads, later configuration changes, external service failures, platform changes, plugin changes, browser changes, hosting issues, domain issues, or any modifications made after handover.

For clarity, post-launch corrections cover genuine technical defects only. They do not include new features, new pages, content updates, design changes, redesign requests, visual preference changes, additional integrations, marketing updates, SEO expansion, or any other work outside the original agreed scope.

Any additional support, changes, edits, or requests outside the correction of genuine technical defects may be quoted and billed separately.

All deposits are non-refundable once work has begun.

The initial fifty percent (50%) deposit covers project reservation, scheduling, planning, coordination, design and development time, and resources committed by Qleutech once the project begins.

The Client may cancel the project at any time by giving written notice to Qleutech.

If the Client cancels the project after work has begun, Qleutech shall retain the initial deposit in full, and no refund of that deposit shall be issued.

In the event of cancellation after work has begun, Qleutech is not obligated to deliver incomplete work, editable files, source code, development builds, internal working files, partially completed materials, credentials, or any unfinished deliverables.

At its sole discretion, Qleutech may choose to provide previews, exports, screenshots, drafts, or non-editable materials prepared at the time of cancellation, but Qleutech shall be under no obligation to do so.

No refund shall be issued for any completed or substantially completed work already delivered or made available to the Client.

The Client agrees not to use Qleutech's services for any unlawful, fraudulent, infringing, abusive, defamatory, harmful, misleading, or otherwise improper purpose.

The Client represents and warrants that all materials, content, branding assets, trademarks, logos, text, images, and other information provided to Qleutech do not violate any applicable law or infringe the rights of any third party.

Qleutech reserves the right to refuse, suspend, or terminate services if the Client requests unlawful, infringing, abusive, deceptive, harmful, or otherwise improper content or conduct.

Qleutech provides its services on an "as is" and "as available" basis to the fullest extent permitted by law.

Qleutech does not guarantee any specific business result, revenue increase, traffic increase, search ranking, lead volume, customer growth, conversion rate, or commercial outcome from the use of any website or service provided.

Qleutech makes no warranty that third-party services, hosting providers, domains, plugins, integrations, browsers, devices, or external platforms will always remain compatible, uninterrupted, secure, or error-free.

Except as expressly stated in writing, Qleutech disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, Qleutech shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, or interruption of business, arising out of or relating to the services, website, deliverables, or these Terms.

In no event shall Qleutech's total liability arising out of or relating to the services, deliverables, or these Terms exceed the total amount actually paid by the Client to Qleutech for the specific project giving rise to the claim.

The limitations in this section apply regardless of the form of action and even if Qleutech has been advised of the possibility of such damages.

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the applicable laws of Canada, without regard to conflict of law principles.

Before starting any formal legal proceeding, both parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the services through good-faith informal discussions.

If the dispute cannot be resolved informally within a reasonable time, either party may pursue its rights in the courts of competent jurisdiction located in Ontario, Canada, and both parties consent to the jurisdiction of such courts.

If you have any questions about these Terms or our services, you may contact us at: